At Carly Thella Home & Décor, we aim to make your shopping experience simple, secure, and convenient. We offer trusted payment methods to give you confidence at checkout.

Accepted Payment Methods

We currently accept the following payment options:

Secure Online Card Payments

Pay securely online using major debit and credit cards at checkout.

Accepted cards may include:

Visa

Mastercard

All online card payments are processed through secure payment gateways to protect your information.

Instant EFT

Customers may also be able to pay via Instant EFT, depending on the payment gateway available at checkout.

This allows you to complete payment directly from your bank account without using a card.

Direct Bank Transfer

We may accept direct bank transfer for selected orders.

Please note:

Orders paid via bank transfer will only be processed once payment has cleared in full

Proof of payment may be requested

Stock is not reserved until cleared payment reflects

If you would like to pay via bank transfer, please contact us before or immediately after placing your order.

Payment Security

Your security is important to us.

All eligible online payments made on our website are processed through secure and encrypted payment systems. We do not store your full card details on our website.

Order Processing

Please note the following:

Full payment is required before any order is processed or dispatched

Orders are subject to stock availability

Payment confirmation must be received before dispatch timelines begin

Custom, made-to-order, or special-order items may require full upfront payment

Failed or Declined Payments

If your payment is declined or unsuccessful:

please check that your card details or banking information are entered correctly

ensure that you have sufficient funds or transaction approval from your bank

try an alternative payment method if available

contact your bank if the issue continues

If you continue to experience problems, please contact us and we will gladly assist.

Payment for Custom Orders and Trade Orders

Custom orders, special procurement items, and certain trade orders may require:

full upfront payment, or

a deposit before production or sourcing begins

The exact payment terms for these orders will be communicated in writing before confirmation.

Currency

All prices displayed on our website are in South African Rand (ZAR) unless otherwise stated.

Need Assistance?

If you have any questions about payment methods or need help completing your purchase, please contact us:

Carly Thella Home & Décor
Email: orders@carlythella.co.za