Track Your Order – Carly Thella Home & Décor

Carly Thella Home & Décor

Thank you for shopping with Carly Thella Home & Décor.

We understand how exciting it is to receive your order, and we’re here to keep you updated every step of the way.

Please note that all orders are subject to up to 7 business days processing time before dispatch.

This processing period includes:

order verification

stock confirmation

quality checks

packaging

dispatch preparation

Shipping timelines begin after dispatch.

Home décor & smaller items: 2–7 business days

Furniture & bulky items: 5–14 business days

Special order / imported items: 10–25 business days

To request an update, please email us with your:

Order Number

Full Name

Contact Number

Email Address used at checkout

Email: orders@carlythella.co.za

WhatsApp: +2783 684 0853

We aim to respond to all order status enquiries within 24 business hours.

For urgent delivery follow-ups or express delivery requests, please contact us directly before or immediately after placing your order.

Additional courier charges may apply.

While we aim to meet all estimated delivery timelines, occasional delays may occur due to:

supplier delays

courier delays

weather conditions

public holidays

remote delivery locations

Where delays occur, we will always aim to notify you as soon as possible.

Once your order has been dispatched, a tracking reference may be provided where available.

Please keep your order confirmation email for reference.