Shipping Policy
Carly Thella Home & Décor
Thank you for shopping with Carly Thella Home & Décor.
We are committed to ensuring your order is carefully processed, packaged, and delivered as efficiently as possible across South Africa.
Processing Time
All orders are subject to a processing period of up to 7 business days before dispatch.
This processing period is separate from shipping and courier delivery timelines.
Processing may include:
order verification
stock confirmation
supplier coordination
quality checks
packaging and dispatch preparation
Orders placed over weekends or public holidays will begin processing on the next business day.
For large furniture, sourced items, or imported products, processing times may vary depending on supplier availability.
Delivery Timeframes
Estimated delivery times after dispatch are as follows:
Home décor & smaller items: 2–7 business days
Furniture & bulky items: 5–14 business days
Special order / imported items: 10–25 business days
Delivery timelines are estimates and may vary based on destination and courier schedules.
Total estimated turnaround time = processing time + delivery timeframe
Urgent / Overnight Delivery
For urgent, same-day, express, or overnight delivery requests, customers must contact us before placing an order.
Urgent delivery requests are subject to:
stock availability
processing capacity
courier availability
delivery location
additional express shipping charges
Please contact us via:
Email: orders@carlythella.co.za
WhatsApp: +2783 684 0853
Delivery Areas
We currently deliver throughout South Africa.
Certain remote, rural, or outlying areas may be subject to:
longer delivery times
additional courier surcharges
limited delivery days
Furniture & Bulky Item Deliveries
Large furniture and oversized décor items may require specialised courier services.
Additional delivery charges may apply depending on:
size and weight
floor access / stairs
estate or complex access
remote delivery zones
Please ensure the delivery address is accessible for large item deliveries.
Delivery Delays
While we aim to meet all delivery estimates, delays may occur due to:
supplier delays
courier operational issues
weather conditions
public holidays
force majeure events
high-volume sales periods
We will always aim to notify customers of any significant delays as soon as possible.
Inspection Upon Delivery
Customers are required to inspect all items upon delivery.
Any damage, missing items, or incorrect products must be reported within 24 hours of receipt with supporting photographs.
Please email all delivery-related issues to:
Email: orders@carlythella.co.za
Failed Deliveries
If delivery cannot be completed due to:
incorrect address details
customer unavailable
refusal of delivery
inaccessible premises
re-delivery charges may apply.
Ownership & Risk
Risk in the goods passes to the customer upon successful delivery and acceptance of the order.