FREQUENTLY ASKED QUESTIONS
Q: What is the estimated waiting time for my order to be delivered?
A: After you place your order with us, either through our online store or via WhatsApp, it typically takes us up to 7 days to process and prepare your order for shipment. The actual delivery time depends on the shipping method you choose, which includes:
- Overnight Shipping: Your order will be delivered overnight.
- Standard Shipping: This option usually takes 2-5 days for delivery, although the exact timeframe may vary depending on the courier company's policies.
Q1: How long will it take to receive my order? A1: After you place your order with us, it typically takes up to 7 days for our store to prepare and ship your order. The exact delivery time depends on the shipping method you choose.
Q2: What shipping options are available? A2: We offer several shipping methods, including Overnight and Standard Shipping. The Standard Shipping option typically takes 2-5 days for delivery, although this may vary with each courier company.
Q3: Do you offer international shipping? A3: Yes, we offer international shipping. Please note that additional fees and delivery times may apply, depending on the destination.
Q4: Can I track my order? A4: Yes, you can track your order. We provide tracking information once your order is shipped so you can monitor its progress.
Q5: What is the shipping cost? A5: Shipping costs depend on the selected shipping method and your location. We may offer free shipping for orders that meet a minimum purchase requirement.
Q6: What is the return policy for damaged or lost items during shipping? A6: If your items arrive damaged or are lost during shipping, please contact our customer support. We will assist you with returns, replacements, or refunds as needed.
Q7: Can I change the shipping address after placing an order? A7: You can change the shipping address before your order is shipped. Please reach out to our customer support as soon as possible to make the necessary changes via WhatsApp Only +27836840853.
Q8: Do you offer expedited shipping options? A8: Yes, we provide expedited shipping options for faster delivery (This is done manually). Please contact us first before you place your order to calculate express fees.
Q9: Is there a minimum order value for free shipping? A9: Yes, we offer free shipping for orders that meet or exceed a specified minimum purchase value. Check our website or contact customer support for the current minimum order requirement.
Q10: What courier or shipping company do you use? A10: We work with reputable courier companies to deliver your orders. The specific courier used may vary depending on your location and the shipping method chosen.
Q11: Are there any shipping restrictions or limitations? A11: There may be restrictions on certain products, delivery locations, or shipping carriers. Please review our website's shipping policies for more information.
Q12: What happens if I'm not home when the delivery is attempted? A12: If you're not home during a delivery attempt, the courier may leave a notice or attempt redelivery. You can also check with the courier to reschedule the delivery or arrange for pickup at a nearby location.
Q13: How can I contact customer support regarding shipping-related issues? A13: You can contact our customer support team through the provided contact information on our website. We're here to assist you with any shipping-related inquiries or concerns. WhatsApp Only +27836840853
Q14: What is the process for returning or exchanging items? A14: Our return and exchange procedures are outlined on our website. You can find information about how to initiate a return or exchange, including any associated costs or timeframes.
Q15: Do you offer package insurance? A15: We offer package insurance for an additional fee to protect your order during transit. You can choose to purchase insurance.(This is done manually). Please contact us first before you place your order to calculate express fees via WhatsApp +2783 684 0853
Q16: What should I do if my order is delayed? A16: If your order is delayed beyond the estimated delivery time, please contact our customer support. We'll investigate the issue and provide you with updates on the status of your order. via WhatsApp +2783 684 0853
Do you have any complaints? Please let us know!