At Carly Thella Home & Décor, we are committed to protecting your privacy and ensuring that your personal information is handled in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA).

Information We Collect

We may collect the following personal information when you use our website or place an order:

full name

delivery and billing address

contact number

email address

payment details processed via secure third-party gateways

order history

IP address and device/browser information

cookies and website usage data

POPIA requires minimum necessary processing and protection of personal information. ()

Why We Collect Your Information

We collect your information to:

process and fulfil orders

arrange deliveries

communicate order updates

provide customer support

process returns and refunds

improve our website and shopping experience

send promotions and marketing communications where you have consented.

Marketing Communication

We will only send promotional emails, SMS, or WhatsApp marketing communications where:

you have opted in

you have given consent

you are an existing customer and have not opted out

You may unsubscribe at any time.

POPIA requires consent for direct electronic marketing.

Sharing of Information

We do not sell customer information.

Your information may only be shared with:

courier and logistics partners

payment gateways

website hosting providers

technical service providers

legal or regulatory authorities where required by law

Data Security

We take reasonable technical and organisational measures to protect your personal information against:

unauthorised access

loss

misuse

alteration

disclosure

Cookies

Our website uses cookies for:

cart and checkout functionality

remembering preferences

analytics and website performance

marketing and remarketing

By using our website, you consent to the use of cookies.

A cookie consent banner is strongly recommended under POPIA best practice. ()

Your Rights

You have the right to:

request access to your personal information

request correction of incorrect information

request deletion where legally permissible

object to direct marketing

withdraw consent

Requests may be sent to: orders@carlythella.co.za

Contact

For any privacy-related concerns, please contact:

Carly Thella Pty Ltd
KwaZulu-Natal, South Africa
Email: orders@carlythella.co.za